Legal information.

Company details

Below you will find the official company details required for contracts and invoices.

Terms of purchase

1. General provisions

1.1. These terms of purchase and sale of goods (hereinafter — the Terms) of Terris Timber, MB (hereinafter — the Seller) govern the mutual rights, obligations and liability of the buyer (hereinafter — the Buyer) and the Seller when the Buyer purchases goods in the terristimber.lt online store (hereinafter — the Online Store).

1.2. The Seller is Terris Timber, MB, a small partnership, company code 307556248, VAT number LT100019645711, with its registered office at Raudondvario pl. 101B, LT-47184 Kaunas, Lithuania, email info@terristimber.lt, tel. +370 628 11029.

1.3. Under these Terms, a Buyer is any person purchasing in the Online Store or using its services:

• natural persons with legal capacity, i.e. persons who have reached the age of majority (18 years) and whose capacity has not been restricted by court order;
• legal entities;
• authorised representatives of all of the persons listed above.

1.4. These Terms are a legal document binding on the Parties, setting out the rights and obligations of the Buyer and the Seller, the conditions for purchasing, paying for, delivering and returning goods, and other information related to the purchase and sale of goods.

1.5. The Seller reserves the right to amend, correct or supplement these Terms at any time, taking into account the requirements laid down by legislation. The Buyer will be informed of any changes in the Online Store.

1.6. By registering or placing an order, the Buyer unconditionally confirms that they are entitled to purchase goods in the Online Store and agrees to these Terms.

1.7. The Seller is released from any liability if the Buyer has failed, in whole or in part, to familiarise themselves with these Terms, despite having been given the opportunity to do so.

2. Ordering and payment

2.1. The Buyer may shop in the Online Store 24 hours a day, 7 days a week.

2.2. The Buyer may order goods in the Online Store without registering (as a guest) or by registering — entering the details requested during registration.

2.3. Having visited the Online Store, the Buyer selects goods, from which a shopping cart is formed. Once the cart is complete, the Buyer confirms the order and chooses a payment method.

2.4. The Buyer may amend the shopping cart up until the moment they choose and confirm a payment method.

2.5. The Buyer's personal data will be processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania, the General Data Protection Regulation (EU) 2016/679 and other legal requirements.

2.6. Once an order has been placed, the Seller sends an automatic order confirmation message with the order details to the email address provided by the Buyer.

2.7. The Buyer may pay for goods in the following ways:

• by bank transfer;
• by payment card (Visa, Mastercard);
• Apple Pay.

2.8. An order is deemed confirmed and is put into fulfilment only once payment for the goods has been received.

3. Conclusion of the purchase–sale agreement

3.1. The purchase–sale agreement between the Buyer and the Seller is deemed concluded from the moment the Buyer places an order, pays for it using the chosen payment method and receives an order confirmation by email.

3.2. Pursuant to Article 8(3) of the Law on Electronic Signature of the Republic of Lithuania, the Buyer and the Seller agree that confirmation of the Buyer's actions in the Online Store using login credentials has the legal force of an electronic signature.

3.3. Once the purchase–sale agreement has been concluded, the assortment, quantity, price, delivery term and other conditions specified in the Buyer's order are binding on both Parties.

3.4. Each agreement is stored in the Seller's database in accordance with the procedure laid down by the legislation of the Republic of Lithuania.

4. Rights and obligations of the Buyer

4.1. The Buyer has the right to purchase goods in the Online Store in accordance with these Terms.

4.2. The Buyer has the right to withdraw from the purchase–sale agreement in accordance with these Terms and the legislation of the Republic of Lithuania.

4.3. The Buyer has the right to return goods in accordance with these Terms and the Return conditions.

4.4. The Buyer must accept the ordered goods and pay the agreed price for them.

4.5. The Buyer must check the condition of the shipment upon delivery. If the Buyer notices packaging damage, they must note it on the delivery document provided by the courier and, in the courier's presence, draw up a free-form shipment damage report.

4.6. The Buyer is fully responsible for the accuracy of the data provided during registration and ordering. If the Buyer provides inaccurate data, the Seller is not liable for any resulting consequences.

4.7. A registered Buyer is responsible for the security of their login credentials and must ensure that they are known to and used by the Buyer alone.

5. Rights and obligations of the Seller

5.1. The Seller undertakes to provide access to the services of the Online Store under the operating conditions set out in these Terms.

5.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer and within the specified term, in accordance with the Delivery conditions.

5.3. The Seller undertakes to respect the Buyer's privacy and to process personal data in accordance with the Privacy policy and applicable legislation.

5.4. The Seller reserves the right to refuse to fulfil an order if the Buyer has provided incorrect contact information, there are grounds to suspect fraud, or the Buyer attempts to interfere with the operation or data security of the Online Store.

5.5. If the Buyer fails to collect the goods or to pay for them within the set term, the Seller has the right to cancel the order and refund the amount paid, deducting the delivery and administration costs incurred.

6. Prices

6.1. Prices in the Online Store are given in euros (€), including VAT.

6.2. The Seller reserves the right to change prices at any time; however, this does not affect the prices of orders that have already been confirmed and paid for.

6.3. The price of the goods is the price valid at the moment the order is placed.

7. Quality and warranty

7.1. The characteristics and details of each product are set out in the product descriptions in the Online Store.

7.2. The Seller accepts no liability for goods in the Online Store differing in colour, shape or other parameters from the actual size, shape and colour of the goods due to the characteristics of the monitor used. Wood products are a natural material — colour shades, texture and grain may differ slightly from the photographs. This is not considered a defect.

7.3. We recommend ordering free samples before purchasing to make sure the product meets your expectations.

7.4. Unless a different quality warranty or fitness-for-use period is specified, the statutory quality warranty is valid for 2 (two) years from the day the goods are handed over to the Buyer, in accordance with the Civil Code of the Republic of Lithuania.

7.5. If the Buyer, or a person engaged by the Buyer, uses the goods contrary to the instructions for use, the conditions specified in the product description or the intended purpose, the Seller is not liable for any resulting defects or deterioration of the goods.

8. Marketing and information

8.1. The Seller may, at its own discretion, launch promotions and discounts of various kinds and change their conditions.

8.2. If the Buyer agrees to receive newsletters, the Seller may send marketing messages to the email address provided by the Buyer.

8.3. If the Buyer has provided their email address to the Seller when purchasing goods, the Seller may use it to send email updates about similar products or services (on the basis of legitimate interest). Every such email includes the option to unsubscribe from the newsletter.

8.4. The Buyer may withdraw consent to receive marketing messages at any time by emailing info@terristimber.lt or by clicking the unsubscribe link in an email.

9. Exchange of information and handling of complaints

9.1. The Seller contacts the Buyer using the email address or telephone number the Buyer has provided.

9.2. The Buyer may submit all complaints and notices to the Seller by email at info@terristimber.lt or in writing to Raudondvario pl. 101B, LT-47184 Kaunas.

9.3. The Seller has the right to consider complaints within 14 (fourteen) days of their receipt, unless the legislation of the Republic of Lithuania provides otherwise.

10. Liability

10.1. The Buyer is responsible for the accuracy of all data provided when placing an order. If the Buyer provides inaccurate data, the Seller is not liable for any resulting consequences.

10.2. The Seller is not liable for indirect or consequential damage arising from the use of the Online Store or the purchase of goods. In any event, the Seller's liability shall not exceed the price of the goods paid by the Buyer.

10.3. In the event of damage, the Party at fault shall compensate the other Party for the losses incurred in accordance with the procedure laid down by the legislation of the Republic of Lithuania.

11. Intellectual property

11.1. All content of the Online Store — texts, photographs, logos, design — is the property of Terris Timber, MB and is protected by the copyright laws of the Republic of Lithuania. Copying, distributing or otherwise using it without prior written permission is prohibited.

12. Dispute resolution

12.1. All disputes arising from the implementation of these Terms shall be resolved by negotiation. If no agreement is reached, disputes shall be resolved in accordance with the procedure laid down by the legislation of the Republic of Lithuania.

12.2. The Buyer may also submit a request or complaint concerning goods purchased in the Online Store to the State Consumer Rights Protection Authority (www.vvtat.lt) or complete the application form on the EU online dispute resolution platform (ec.europa.eu/odr).

13. Force majeure

13.1. The Parties are released from their obligations under these Terms if performance is impossible due to force majeure circumstances:

• fire, explosion, storms and other natural disasters and forces of nature;
• an event or circumstance beyond the Party's control;
• actions of the Government or public authorities;
• epidemics, pandemics, quarantines and other public health crises.

13.2. A Party unable to perform its obligations due to force majeure circumstances must immediately inform the other Party of the occurrence of such circumstances.

14. Final provisions

14.1. These Terms have been drawn up in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Protection, the Law on Electronic Commerce and other applicable legislation.

14.2. These Terms and the relationship between the Parties are governed by the law of the Republic of Lithuania.

14.3. These Terms are effective from the day of their publication in the Online Store.

Questions? info@terristimber.lt or call +370 628 11029

Cookie policy

This cookie policy explains how Terris Timber, MB (terristimber.lt) uses cookies and similar technologies when you visit our website.

What are cookies?

Cookies are small text files that a website saves on your device (computer, phone or tablet) when you visit it. They help the website recognise your device and remember certain information about your visit.

Which cookies we use

• Essential cookies — required for the website to function. Without them, the shopping cart, session handling and other core features would not work. These cookies do not require consent and cannot be disabled.
• Analytics cookies — help us understand how visitors use the website. We use Google Analytics, which collects anonymous information about visitor behaviour.
• Marketing cookies — used for advertising purposes. We use Meta (Facebook) Pixel, Google Ads and Instagram tracking tools.
• Functional cookies — store your preferences, such as language or region settings.

Third-party cookies

• Google Analytics — website traffic and usage statistics
• Google Ads — advertising conversion tracking and remarketing
• Meta (Facebook) Pixel — advertising performance measurement and audience building
• Instagram — social network integration and advertising

These third parties may use cookies in accordance with their own privacy policies. Some of them may transfer data outside the EU/EEA — in that case they apply appropriate safeguards (standard contractual clauses or EU adequacy decisions).

Managing cookies

On your first visit to the website you will see a cookie consent bar where you can choose which cookies to accept. You can change your choice at any time.

You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies (especially essential ones) may affect the functionality of the website — for example, the operation of the shopping cart.

Last updated: November 2024.

Privacy policy

1. Purpose of the privacy policy

Terris Timber, MB (company code 307556248, address Raudondvario pl. 101B, LT-47184 Kaunas, hereinafter — Terris Timber) cares about the security and privacy of your personal data. This privacy policy sets out clearly how we collect, use, store and process your personal data.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (hereinafter — the GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania and other applicable legislation.

2. Definitions

"Personal data" — any information relating to you that allows you to be personally identified.

"Contracted data processors" — partners with whom Terris Timber has written agreements and who process personal data solely on behalf of Terris Timber.

3. How and what personal data we collect

• When placing an order: name, surname, email address, telephone number, delivery address, payment details (processed securely by our payment service provider — we do not store card details ourselves).
• When registering on the website: name, surname, email address, password (encrypted). Registration is not required to make a purchase.
• When ordering free samples: name, surname, email address, delivery address.
• When subscribing to the newsletter: email address.
• Data collected automatically: IP address, browser type and version, operating system, date and time of visit, pages viewed, referring website address, device information.

We do not collect any special categories of personal data.

4. Purposes and legal bases of data processing

• Performance of a contract (Art. 6(1)(b) GDPR) — order processing, delivery, order-related communication, sending samples.
• Legal obligation (Art. 6(1)(c) GDPR) — fulfilment of accounting, tax and other legal obligations.
• Legitimate interest (Art. 6(1)(f) GDPR) — ensuring and improving the operation of the website, security measures, fraud prevention, analytics.
• Consent (Art. 6(1)(a) GDPR) — sending newsletters, marketing messages, analytics and marketing cookies.

5. How we use your personal data

To fulfil orders: we use your data to dispatch goods, keep you informed about the progress of your order and contact you about delivery. We pass data on to courier services.

For communication: if you contact us by email, phone or social media, we will process your data in order to respond to your enquiry.

For marketing: if you have given consent, we may send you newsletters and offers. We may also use your data to show advertising via the Google Ads, Meta (Facebook) and Instagram platforms.

For analytics: we use data to improve the operation of the website and the user experience, and for general statistical purposes.

6. Sharing data with third parties

• Courier services — to deliver goods
• Payment service providers — to process payments
• IT service providers — for website maintenance and hosting
• Marketing platforms — Google, Meta (Facebook), Instagram (on the basis of your consent)
• Public authorities — where required by law

7. Data retention periods

• Order and accounting data — 10 years from the transaction
• Account data — for as long as the account is active
• Marketing consents — until you withdraw consent
• Cookie data — according to the validity period of each cookie

8. Data security

Terris Timber implements appropriate technical and organisational safeguards, based on a risk assessment, to protect data against unauthorised access, loss or destruction. We do not store payment card details ourselves.

9. Your rights under the GDPR

• Right of access — to receive information about the personal data we process about you
• Right to rectification — to request that inaccurate data be corrected
• Right to erasure (the "right to be forgotten") — to request that data be deleted when it is no longer needed
• Right to restrict processing — to request that data processing be temporarily suspended
• Right to data portability — to receive your data in a machine-readable format
• Right to object — to object to data processing for direct marketing purposes
• Right to withdraw consent — to withdraw previously given consent at any time

To exercise your rights, contact us by email at info@terristimber.lt. We will respond within 30 calendar days.

10. Social networks

Our website may offer integrations with social networks (Facebook, Instagram). If you choose to interact with these networks, your actions may be visible to the relevant social network in accordance with its privacy policy.

11. Complaints

If you believe that your personal data is being processed in breach of your rights, you have the right to lodge a complaint with the State Data Protection Inspectorate (www.ada.lt), L. Sapiegos g. 17, 10312 Vilnius, tel. (8 5) 271 2804, email ada@ada.lt.

12. Changes to the privacy policy

Terris Timber may update this Privacy policy. If we make significant changes, we will inform you with a notice on our website.

Last updated: November 2024.

Delivery conditions

Delivery area

We currently deliver only within the territory of the Republic of Lithuania.

Delivery methods

Deliveries are carried out by third-party courier services. The specific courier depends on the size, weight and delivery address of your order.

Delivery times

The standard delivery time is 5–7 working days from order confirmation and payment. In any event, goods are delivered no later than 30 days after the agreement is concluded.

We will inform you of the exact delivery time by email or phone.

Delivery prices

• Home delivery (throughout Lithuania): a fixed price of 79.95 €
• Free sample orders: delivery is free

The exact delivery price is shown at checkout before payment.

Delivery of heavy and bulky shipments

Flooring orders are often heavy and bulky. For the safest possible delivery, heavy shipments may be packed on freight pallets. Such consignments are delivered by logistics transport.

The courier unloads heavy shipments from the vehicle. Carrying the goods indoors is the recipient's responsibility, unless an additional carry-in service has been ordered.

Receiving and inspecting the goods

• Inspect the packaging carefully for visible damage, scratches or signs of moisture
• If you notice damage, be sure to note it on the courier's delivery document and draw up a free-form shipment damage report
• Photograph the damaged packaging and goods
• Do not accept an obviously damaged shipment — instruct the courier to return it to the sender

Storing the goods after receipt

Once you receive the goods, they must be stored only in dry, heated living spaces — not in gazebos, garages or other rooms with uncontrolled humidity and temperature. Improper storage can damage wood products and void the warranty conditions.

Failed delivery

If you are not at the specified address at the time of delivery, the courier will contact you to arrange redelivery. If delivery fails through the Buyer's fault (incorrect address, unreachable by phone, no one available to accept the shipment), the additional delivery costs are borne by the Buyer.

Ordering free samples

We offer free flooring samples so you can assess the material, colour and quality before buying. Samples are delivered free of charge throughout Lithuania.

Questions about delivery? info@terristimber.lt or call +370 628 11029

Return conditions

Right of withdrawal

Under Article 6.22810 of the Civil Code of the Republic of Lithuania and EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from the purchase–sale agreement without giving a reason within 14 days of the day you receive the goods, by submitting a clear statement by email to info@terristimber.lt.

Return conditions

• The returned item must be in its original, undamaged packaging
• The item must not have been installed or used other than as intended
• The item must not have lost its saleable appearance
• The returned item must be in the same configuration as the Buyer received it
• All documents confirming the purchase must be provided (VAT invoice or other proof of payment)

Return process

• Write to us at info@terristimber.lt, stating your order number and the reason for the return
• Wait for our confirmation and return instructions
• Pack the item in its original packaging and deliver it to the address provided

Return shipping costs

Return shipping costs are borne by the Buyer, except where the returned item is defective or the item delivered was not the one the Buyer ordered.

Refunds

Where the right of withdrawal is exercised, the Seller shall, without delay and no later than within 14 days of receiving notice of withdrawal, refund the Buyer all amounts paid, including standard delivery costs (where applied).

Refunds are issued via the same payment method used for the original payment.

Returning surplus goods

If you purchased too much (for example, you ordered more flooring than you needed), you may also return the surplus of undamaged goods within 14 days of purchase. Please inform us by email beforehand. We only accept full, undamaged packs in their original condition.

We recommend keeping any remaining opened packs as spares — they may come in handy in the future for repairs or for replacing a damaged section of flooring.

Defective or damaged goods

The statutory quality warranty is valid for 2 (two) years from the day the goods are handed over to the Buyer (Art. 6.363 of the Civil Code), unless a different manufacturer's warranty period is specified. You can report any defects you notice at any time during this period.

• We recommend contacting us as soon as possible — this helps resolve the situation faster and avoids further inconvenience
• Provide photographs illustrating the defect or damage
• For defective goods, we cover all return shipping costs
• At your choice, we will replace the item with a new one, repair it or refund your money

When returns do not apply

• Items that have been installed or otherwise used
• Items damaged due to improper storage or use on the Buyer's side
• Items that were used contrary to the manufacturer's instructions
• Items made to the Buyer's individual order or personally customised for the Buyer (Art. 6.228¹⁰(2) of the Civil Code)

We recommend ordering free samples before purchasing — this helps avoid unnecessary returns.

Questions about returns? info@terristimber.lt or call +370 628 11029